FAQs

AL’S GOURMET NUTS Customer Service Team at YOUR SERVICE

  • BROCHURE
    • WEBSITE – Product line can be viewed on our website at www.AlsGourmetNuts.com
    • MAIL – Traditional copy can be mailed
  • CORPORATE ORDERS
    • COMMITMENT – We are honored to customize gift packages to meet the needs of corporate orders.  Our gourmet nuts are a creative way to recognize employees, thank clients, and to build relationships.
    • PACKAGING – Customized orders to fit your needs are welcomed! Offered a variety of packaging options including elegant boxes, tins, and baskets as well as a wide selection of containers.
    • PROMOTIONAL –  We can design around your promotional products.
    • VALUE ADDED BENEFITS – We offer corporate clients Value Added Business-to-Business benefit solutions. Contact our Gourmet Nut Customer Service team for details.
    • CUSTOMIZE ORDER - Encourage clients to personalized messages with all orders. We can enclose traditional gift cards or your custom card.
    • SPECIAL INSTRUCTIONS – You can include special instructions for orders during checkout or simply forward a separate email message.
  • LICENSE AND CERTIFICATIONS
    • Manufacturer – Licensed Texas M anufacturer for our Commercial Kitchen
    • HUB – Historically Underutilized Business – SBE, AABE, MBE, WBE
    • SCTRCA – South Central Texas regional Certification Agency – AABE, ESBE, MBE, SBE, WBE
    • US DOT – ACDBE, DBE
  • PAYMENT FORMS
    • CREDIT CARDS – VISA, MasterCard, Discover, American Express, and PayPal.
    • CHECKS and MONEY ORDERS
    • PURCHASE ORDERS – Accepted for all orders over $200; please contact our accounting department for approval.
    • GIFT CERTIFICATES – Available as a great gift option
  • PRODUCT
    • FLAVOR SELECTION-Can I order any flavor of nuts from AL’S GOURMET NUTS?  You can order all of our flavors except our Seasonal Flavors year round and you can mix and match flavors as well
    • FRESHNESS – Our gourmet nuts are made to order and will stay fresh for 4-8 weeks.  However, the minute you taste our gourmet nuts not even an act of divine intervention could stop you from finishing them!
    • GLUTEN FREE PRODUCTS – No artificial ingredients; including no gluten, no dairy and no oil.
  • TURNAROUND
    • PRODUCTION – 1 to 5 business days
    • SHIPPING – 1 to 4 business days for ground.  Express shipping is available; please contact us for details.
    • HOLIDAY SEASON – November-December, we recommend ordering early and often
  • SHIPPING & LOCAL OPTIONS
    • SHIPPING - Anywhere in the U.S.
    • APO/FPO – Ship to our Troops via USPS via Priority Mail
    • PICKUP – Pearl Farmers Market - Every Saturday from 9am – 1pm OR Sunday from 10am – 2pm
    • COMMERICAL KITCHEN – By Appointment only
    • DELIVERIES – Available in San Antonio metro area