Frequently
Asked Questions
AL’S GOURMET NUTS Customer Service Team at YOUR SERVICE CUSTOMER SERVICE TEAM
HOURS: 9-5 CST, Monday-Friday
PHONE: 210-822-9121
EMAIL: NutOrder@AlsGourmetNuts.com
SHIPPING
• Always arrives gift ready to unpack with joy
• Shop Now & Choose Your Future Arrival Date
• Flat rates per shipping location
• High Demand Season – Due to high demand, our shipping carrier may delay delivery by 1-2 business days.
• Choose an earlier arrival date at checkout to avoid late delivery.
• Delivery Guarantee – Can’t be guaranteed for incorrect or incomplete addresses.
• Rerouting Charges – Delivery due to an incorrect address will incur a $15 surcharge.
• International Shipping – Not available
LICENSE & CERTIFICATIONS
• Manufacturer – Licensed Texas Manufacturer
• HUB – Historically Underutilized Business – SBE, AABE, MBE, WBE
• SCTRCA – South Central Texas regional Certification Agency – AABE, ESBE, MBE, SBE, WBE. US DOT – ACDBE, DBE
PAYMENT FORMS
• CREDIT CARDS – VISA, MasterCard, Discover, American Express, and PayPal.
• CHECKS and MONEY ORDERS
• PURCHASE ORDERS – Accepted for all orders over $200; please contact our accounting department for approval.
• GIFT CERTIFICATES – Available as a great gift option
PRODUCT FLAVOR SELECTION
You can order all of our flavors except our Seasonal Flavors year round and you can mix and match flavors as well.
FRESHNESS
• Always made to order.
• Gourmet Nuts 4-8 weeks.
• Kettle Corn 10-12 days.
• Vegetarian & Healthy – No artificial ingredients; gluten, dairy and soy free.
Simply know the minute you taste our gourmet nuts not even an act of divine intervention could stop you from finishing them!
SHIPPING & LOCAL OPTIONS
• SHIPPING: Anywhere in the U.S.
• APO/FPO: Ship to our Troops via USPS via Priority Mail
• PICKUP: Pearl Farmers Market – Every Saturday from 9-1 + Sunday from 10- 2
• COMMERCIAL KITCHEN: By Appointment only
• DELIVERIES: Available in San Antonio metro area
TURNAROUND
Holiday Season – November-December, we recommend ordering early and often.